Wat is de ROI van Instant Messaging?
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Instant messaging is underutilized among companies, with only 18 percent of Fortune 500 companies having deployed IM, according to a forthcoming report by technology investment research firm Nucleus Research. The reason: Many companies still see IM as a toy associated with smiley-face emoticons and chat rooms.
http://www.internetweek.com/breakingNews/showArticle.jhtml?articleID=47902607