10 best online retailers in US – Customer Service

For an online retailer, it means far more than earnings reports (though profits help). Other factors such as the website’s ease of use (measured by the time it takes to shop or the number of clicks required to purchase an item) and customer service (measured by e-mail response time) can make merchants stand out, and drugstore.com ranks among the best of the best in a 2002 e-tailing group study.

Bron: Emarketer.com 7 maart 2003